Exclude Internal IPs from Visitor Data
The ability to exclude visitor Data by IP. We have multiple locations and many internal developers, customer service and owners viewing the store. We would like to be able to enter more than one IP and...
View Articlesee the video integration
i would be better if there's video integration with it along with we do want the exact tracing of visitors
View ArticleI have installed livezilla software for my website. I have a login...
I have installed livezilla software for my website. I have a login information form before the chat starts. I want to edit this settings with my website. That is the my clients who has an account in my...
View Articledar uma sugestão.
Boa Tarde! O suporte da empresa Virtual Age utiliza o software LiveZilla para abrirmos chamado junto a eles. E ao abrirmos o chamado poderia já aparecer a numeração do mesmo na janela, e também poderia...
View ArticleShow a Date column in the History window
The "History" window currently has the following columns "Browser", "Time", "Duration", "Area", "Url", and "Referrer", however, there is no "Date" column. If the visitor has visited the site over a...
View ArticleAuto Invite by region & city setting
My user ID 370717. It will be helpful if auto invite per operator can be set per "region" and "City". So we can select the auto invite of the operator by selecting the region of city which he...
View ArticleDisable operators from Cancelling Invitations
We are looking to upgrade to 6.1 from 3.3.x version :). Not sure if this is available in the user/group permissions in 6.1. If yes, please confirm: -Disable operator from cancelling chat invitations...
View Articleuse STRG-V in the e-Mail editor
I always stuck when wrinting an email answer. The editor does not allow to past bcontent with STRG-V like any other editor. Please add this tiny function. in the moment there is paste in the context...
View ArticleeMail Notification
Get an eMail when a ticket is generated sent to multiple operators and group specific.
View ArticleUHD resolution
We've been using HD displays and everything worked ok. Now we switched to UHD displays and it seems there is an issue with text scaling. If you use not fixed font sizes, this problem should be solved...
View ArticleTXT Message integration
Customers can open a ticket by TXT and operator can reply via TXT message. Maybe look at a ConnectTxT or TXTTools connector?
View ArticleProfile Picture All Online Staff
Hi, If can, show picture all staff like: https://userengage.io/en-gb/live-chat/ https://www.intercom.com/live-chat https://crisp.im/en/
View ArticleJavaScript callback for custom code on load
Add a JavaScript callback in the Overlay Chat to load and execute any additional custom code on the client side after the chat is loaded and initialized. Can be useful for styling or additional...
View ArticleDistinguish chat parties with CSS class on message
To make operator and external user messages look different, need to know which message belongs to whom. Now, data-my attribute is at a too deep level of DOM inside the message wrapping elements. Needs...
View Articlesort knowledgebase titles/expand index like folder
Sort the titles inside a folder, now it sort in my pc but it is out of order on website/knowledgebase, also need a expand feature in the index square and a clickbutton aways on the botton righr corner...
View ArticleOperator login in website
This is must if I give privileges to various operator for just chat option on website
View ArticleRead realtime what the user is typing in the other side
Current all chat solutions just show if the user is typing or not. Would be great to know what other side is typing. Never seen this feature in any chat solution. This will boost productivity because...
View ArticleShow ticket dashboard in WordPress front end
Create an integration plugin for WordPress and LiveZilla for syncing user accounts (automatically granting support ticket system accounts to WordPress users) and enable embedding the Ticket system on...
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