Track time spent on a ticket or chat
It would be great to track time spent on a ticket or a chat session. Usage: Billing
View ArticleAPI check Hash
For identify a user out of the system, I would like to have a short api to chek Ticket-ID with Hash.
View ArticleThreema
I would like to have a Integration of Threema-Gateway as a serious and safe Messenger instead of WhatsApp, Viber, Telegram etc.
View ArticleForward Chat to Group with Load Balanced
Hi, The forwarding functionality should allow forwarding Chat to a department without having to select the destination operator, so that the chat is assigned in a balanced way to a single operator of...
View Articleuser standard templates
For more than anything else, I wish to have configurable standard templates for user profiles. May additionaly with the possibility for each group. remaining with best regards Tobias
View ArticleImplement accessible keyboard navigation on the customer widget
As it stands right now, LiveZilla customer widget is not at all accessible via keyboard and it does not work with screen readers. Some minimal support for WCAG 2.x would be great. My organisation is...
View Articlestandard user profiles
For more than anything else, I wish to have configurable standard templates for user profiles. May additionaly with the possibility to set one for each group. remaining with best regards Karls-IT-Support
View ArticleReply By Email
Hi dev, I think feature can reply from email is good like crips chat. So every chat send to email admin and customer, then admin or client can reply from email
View ArticleIncoming Chat distribution by least busy within a
I want to have option of configuring how to distribute incoming chats within each group. Options should be: broadcast/sequence/least busy. Option should include timeout, and auto send message if...
View ArticlePass a parameter to the invisible chat
Pass a parameter to the invisible chat to the client, visible only to the operator.
View ArticleConnect mysql different port
Livezilla has no option to connect to a different mysql database port than the default. Not everyone leaves the bank on the standard door, since it is a practice without security.
View ArticleConnect mysql to ssl
Add option to be able to connect to the mysql database through SSL. Currently it is not possible to make this connection through livezilla.
View ArticleConnect mysql digital certificate
Add option to be able to connect to the mysql database using digital certificate. There is a configuration in the database that prevents the connection without using a certificate.
View ArticleGood morning Good afternoon Good night
Option to be able to automatically rate with the current day period (good morning, good afternoon, good night) in the standard message options when answering a chat.
View ArticleOnly registered users can use live help option
Who logged in my services can use the live help, i mean just my registered customers can get live help.
View Articlefacebook messenger
It would be nice to have facebook messenger & twitter integrations back as we were just about to launch these as a method of contacting us when they were pulled.
View Articlefacebook messenger
It would be nice to have facebook messenger & twitter integrations back as we were just about to launch these as a method of contacting us when they were pulled.
View ArticleHave webhooks
Having webhooks will allow integrating into 3rd party systems easier. For Example: Fire a webhook when a chat closes to the 3rd party system so it doesn't have to poll LiveZilla. Would be good to have...
View ArticleAdd Slack Integration
The ability to receive messages, and send messages, via Slack. This would be a way better alternative to the currently underdeveloped mobile applications LiveZilla offers. It would make messaging on...
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