SSO login option
We are using different billing systems. And would like to use livezilla as our livechat application. Instead of creating seperate users it would be nice to have option of SSO to login the user from...
View Articleto differ messages from each side in chat transcript by different colours
After the chat is over, we receive the chat transcript in a mono colour: black. It would much better if each comment from both sides is visually recognizable by different colours, for example the...
View ArticleTwo-Factor Authentication
I would like to request two-factor authentication using a YubiKey from http://www.yubico.com/ Two-factor authentication adds an additional layer of security by introducing a second step to your login....
View ArticleCapture Visitor Information
Can you please add an option to be able to capture visitor information? which would allow an operator to select a visitor and retain the information in the Client Console. Once a visitor is captured,...
View ArticleTag or Categorize Conversations
It would be of use to be able to categorize or tag a conversation as it is closed and then report on it. For example. 6 operators deal with 20 calls each in a day. It would be of great use to see a...
View Article"Gabriel" not "gabriel"... in the form
Many customers wrote their name in the chat form (starting chat form) with small first letter... coul you autocapitalised their firstname and surname? Our operators spend a lot of time correct that...
View ArticleShow a Date column in the History window
The "History" window currently has the following columns "Browser", "Time", "Duration", "Area", "Url", and "Referrer", however, there is no "Date" column. If the visitor has visited the site over a...
View ArticleFix the bugs of crashed files
Fix the bugs of crashed files when you upload new version. Crashed files in folder mobile
View ArticleCustomize chat window title in script
Add the ability to customize the windows title in the script generator. This will allow to have a different title for different languages for example.
View ArticlePhone number in pre-chat form and chat transcript
Phone number not appear in pre-chat form and also to chat transcript e-mails
View Articleemoticons
Tip: Update the emoticon pack application. The current package of emoticons is very ugly and additionally offers quite a few options for use.
View ArticleExport data information from Livezilla reports
Export data information from Livezilla reports to excel file
View ArticleMinify CSS/JS
Please can you optimize (minify) all CSS and JS components! This was previously on the roadmap (http://forums.livezilla.net/index.php?/topic/5832-livezilla-road-map/) but seems to have now vanished!!?
View ArticleBlock visitor by IP and ID
I would like to block visitors by IP and ID. Simple that i can just include a file in the header, our have already in the core. Something like this.. // functions.external.inc.php if(IS_BLOCK) {...
View ArticleConfirmation window when customer closes chat
Need a "do you really want to end this chat?" pop up window when customer ends chat. Close needs to be moved as it is really to close to the minimize window causing confusion for customers
View ArticleAnswer timeout that redirect to instant email to customer
Need the ability to set a timeout no answer limit, if that time is reached then the customer gets sent a friendly email stating that we were away and will respond shortly.
View ArticleRetrieve customer demographics and previous ticket
It would be nice to have some custom URLs that can be called with the parameters received from the end user.These should then be opened within the main window at locations defined in the admin setup....
View ArticleChatBot Virtual assistant included on offsite chat window
ChatBot Virtual Assistant is only available with onsite widget. The offsite window offers more available features then the onsite widget, so is preferred, but it does not support ChatBbot. Please make...
View Article